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Frequently Asked Questions

ToughGuard20 aims to be as open and transparent about our product line as possible. These are some of the most common questions we receive about our product range.

If you have a question not covered, please contact us.

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Is your product Australian made?
Yes, the ToughGuard20 product range is Australian designed and made. Our factory is located in Geelong, Australia. We pride ourselves on designing products for the Australian environment; built by Australians for Australians
Does the ToughGuard20 product range meet Australian standards?
Yes, our product range meets and exceeds the current Australian standards for fencing products.
Are your products available in colours other than black?
Yes, as certified Architectural Dulux powder coating applicators we have over 100 colour options available for our pool fences, landscape fencing, security gates, and balastrading.

The colour range offers options to match your house and garden colour scheme. View the colour range here.
Do you have a warranty?
Yes, our products are backed by a 10 year manufacture and a 10 year powder coating warranty Plus, a 20 year manufacture and a 20 year powder coating warranty is available on our premium ToughGuard20/20 range, that is available for commercial projects.
How should I clean my fence?
Removing dirt and grime from your fence on a regular basic will keep it looking great for years to come.

Weekly hosing (using a garden hose and nozzle) will remove a build-up of dirt and grime.

Three times a year (every 4 months) use a soft brush and mild detergent in warm water to remove dust, salt or other deposits. This should be increased to every 3 months if your fence is located near the beach or industrial areas, where pollutants are more prevalent.

Pay particular attention to washing areas that would not normally be exposed to rain water.

Always rinse with fresh water after cleaning, to remove any detergent.

WARNING: Do not use household cleaners containing strong solvents, as they could be harmful to the powder coated surface.

NOTE: The ToughGuard20 warranty applies providing the above maintenance procedures are complied with.
Do you have a standard panel size?
Yes we do. The standard panel size is 2.4m long.

We have a variety of suitable panel heights for all needs, with the panel available at: 900mm, 1200mm, 1500mm and 1800mm.
Do you have a standard gate size?
Yes the standard ToughGuard20 gate size is 950mm wide. The gate is available at a variety of heights to compliment your chosen fence panels. Standard gate heights are 900mm, 1200mm, 1500mm and 1800mm.
Can you make custom panels and gates?
Yes we can. Being an Australian owned and operated business, with our factory right here in Victoria, we are able to custom make panels and gates that reach above the Australian standards.

Contact us today for more information and we can let you know the specifications we require to make your custom panels and/or gates.
Does the style of the gates and panels match?
Yes. Since we make every element of our products in our Australian based factory we are able to make panels and gates that seamlessly match each other.

Feel free to explore our range of finishes here.
How long will my fence take to be made?
It takes our team between 6 to 10 working days to build your fence. This time excludes delivery time.
Do you deliver?
Yes we deliver. Delivery can be arranged at an additional cost. The cost is based on location. Please contact us so we can quote delivery fees.
Do you provide an installation service?
No, sorry we don’t. We have a network of experienced installers that we are happy to recommend. Please contact us and we can pass on your details to your nearest installer.
I want to place an order. What information do you need?
To place an order, we require to know the height and length of the fencing you would like, whether or not you want a gate(s), the style and the colour.

Please contact us with this information. We would love to help you achieve your desired looked for your fencing needs.